Refund Policy
At Roadcraft Driving School – Ottawa, we aim to provide quality driver education and fair service to all our students. Our refund policy varies based on the type of course or service purchased. Please read the following carefully before enrolling or making payment.
1. Beginner Driver Education (BDE) Courses
In-Person BDE Courses
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BDE courses are considered educational programs.
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A full refund is available until the course taker begins the course.
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For in-person BDE courses, a full refund is available before completing the first day of in-class lessons.
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No refund will be issued after completion of the first day of in-class lessons.
Online BDE Courses
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Once the online course access link has been sent and the student has logged in or enrolled, no refund will be available.
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This is because we must pay the online course provider for every enrollment, and they do not issue refunds.
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However, the student may request a transfer of the online course to another MTO-approved driving school, if that school agrees to accept the student.
2. In-Car Lesson Packages (Individual or Bundled)
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Refunds are available for unused driving lessons.
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The refund amount will be calculated after deducting the cost of all completed hours at the regular (non-discounted) lesson rate.
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If any lesson was booked within 24 hours prior to requesting a refund, a late cancellation fee for that lesson will be applied.
3. Car Rental Packages (for Road Tests)
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A full refund is available for standalone car rental bookings if cancelled before the scheduled test day.
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If the car rental is part of a package, the refund will be adjusted based on the remaining value of the package.
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Late cancellation fees may apply.
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For last-minute cancellations or if the DriveTest Centre cancels the test, no refund or only a partial refund may be issued, depending on the situation.
4. How to Request a Refund
All refund requests must be made in writing via email to info@roadcraft-drivingschool.com. Please include your:
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Full name
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Phone number
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Course type (BDE / In-Car / Car Rental)
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Reason for refund request
Refunds are processed within 7–10 business days once approved.
5. Additional Notes
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All refunds are issued to the original payment method used for the transaction.
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Roadcraft Driving School reserves the right to review and modify this policy at any time.